These terms apply when you use hushlaundry.com or schedule any service with Hush Laundry (“Hush,” “we,” “us”). By scheduling a pickup or using our service, you agree to these terms. If you do not agree, please do not use the service.
We offer laundry pickup and delivery, wash and fold, comforter cleaning, vacation rental laundry and commercial laundry service in the cities listed on our website. Service areas, pickup windows and turnaround times may vary by location and may change from time to time.
We may change our prices. Price changes do not affect an order that has already been picked up.
When you book, you choose an estimated number of loads (one load is up to 10 pounds, and the first load has an 18-pound, $45 minimum) and pay for it at checkout. We weigh your laundry when it arrives at our facility. If it weighs more than you paid for, the extra pounds are charged at $2.50 per pound, plus any per-item charges. By scheduling a pickup, you authorize us to save your payment method and charge it for any additional weight or items. Commercial accounts are invoiced monthly and payment is due by the date shown on the invoice. Unpaid balances may lead to paused service.
You choose a pickup window when you schedule: morning (8am to 12pm) or afternoon (12pm to 4pm). Standard orders are returned the next day. Commercial pickups and returns follow the schedule agreed with your account.
You don’t need to be home. Leave your bag at the agreed spot and include any access notes, such as gate codes, building entry instructions or delivery hours. You are responsible for giving us accurate access details. If we cannot reach your laundry or deliver it because of incorrect or missing access information, we may reschedule and may charge a missed-pickup or redelivery fee. Once laundry is delivered to the spot you chose, it is your responsibility.
Turnaround times are estimates. Weather, holidays, traffic and other events outside our control can cause delays.
You can change or cancel a scheduled pickup before your pickup window starts. Recurring pickups continue until you change or cancel them.
Please check pockets and remove all items before pickup. We are not responsible for cash, jewelry, electronics, keys or other items left in pockets or bags. We also offer dry cleaning. Items labeled dry-clean-only are dry cleaned separately and priced per item. Please do not send:
We may refuse or return unwashed any item we believe is unsafe or unsuitable to clean.
Each customer’s order is washed separately, never mixed with another customer’s laundry. We follow your saved preferences and the care labels on your items where we can. Normal laundering can cause shrinkage, color bleeding, fading or wear, especially for items without care labels, and some stains cannot be removed. These results are not considered damage.
If something comes back not clean, tell us and we will rewash it free.
If an item is missing or damaged, tell us within 48 hours of delivery so we can look into it. Please keep the item and send photos if possible. Claims reported after 48 hours may not be accepted.
If we find that we lost or damaged an item through our own fault, our liability is limited to the lesser of the item’s fair depreciated value or two times the cleaning charge for that item, and in no case more than the total charge for the order it was part of unless required by law. We are not responsible for loss or damage caused by normal wear, defects in the item, incorrect or missing care labels, items left in pockets, or items we were not told about.
To the fullest extent allowed by law, Hush is not liable for indirect, incidental, special or consequential damages, or for lost profits or business interruption, arising from use of the website or service. Our total liability for any claim is limited to the amount you paid for the order the claim is about. Some places do not allow these limits, so they may not apply to you.
You agree not to misuse the website, including by submitting false bookings, trying to access systems you are not allowed to access, or interfering with how the site works. Content on the website belongs to Hush and may not be copied for commercial use without our permission.
How we handle your personal information is explained in our privacy policy.
These terms are governed by the laws of the State of Arizona, without regard to its conflict of law rules, except where the law of the place where you live requires otherwise.
We may update these terms from time to time. The updated version applies from the “last updated” date at the top of this page. Continuing to use the service after a change means you accept the updated terms.
Questions about these terms can be sent to info@hushlaundry.com or by phone at (800) 446-0274.