Answers to the questions we hear most about our laundry pickup and delivery service.
Schedule online and choose a pickup window. Leave your laundry in any bag at the door, with your doorman or in your building's package room. We text you when we've picked it up and again when it's back.
We pick up Monday through Friday. When you book, you choose the morning window (8am to 12pm) or the afternoon window (12pm to 4pm). We don't pick up on weekends or major holidays.
Go to the schedule page, pick a day and window, and choose your service. If you're new, you create your account right in the booking form. Then you check out and pay, and you're booked.
Yes. Your account saves your address, access notes, payment card and laundry preferences, so you don't have to enter them again. You can see your orders and appointments anytime under My Account.
No. Most customers leave a bag at the door or with the front desk. Add access notes when you schedule, like a gate code or building entry instructions, so your driver can reach your laundry.
Yes. You can change or cancel any time before your pickup window starts. Call us at (800) 446-0274 or email info@hushlaundry.com.
Any bag works: a laundry bag, a trash bag or a hamper liner. Put dry-clean-only items, delicates and anything that needs special care in a separate bag. If you want reusable bags, you can add Hush laundry bags to your order.
Hush serves 16 cities, including Phoenix, Scottsdale, Los Angeles, New York City and Washington, DC. See the full list and coverage on our locations page.
Wash and fold is $2.50 per pound with a $45 minimum, and pickup and delivery are included. Comforters start at $33.99. Vacation rental and commercial accounts are quoted. See all prices on the pricing page.
When you book, you pick an estimated number of loads and pay for it at checkout. One load is up to 10 pounds, and your first load covers up to 18 pounds for the $45 minimum. We weigh your laundry when it arrives. If it weighs more than you paid for, the extra pounds are charged at $2.50 per pound to the card on your account.
Yes. Pickup and delivery are included on every order that meets the $45 minimum. There is no separate delivery fee.
You pay by card at checkout when you book. Your card is saved securely by our payment processor so we can charge any additional weight or items after we weigh your order. We never see or store your full card number.
Yes. Sales tax is added to your order at checkout.
Yes. You can add a tip for your driver on the cart or checkout page. Tips are always optional.
Bulky items are priced per item. Comforters are $33.99 (full or twin) and $35.99 (king or queen), and down comforters are $39.99. Blankets are $17.99, duvet covers $19.99, mattress covers $18.99, sleeping bags $25.99, slip covers $23.99, pillows $9.99 and mats or pads $11.99. Weighted blankets are $42.75.
Yes. We handle linens and towels for vacation rentals and laundry for gyms, salons, restaurants and other businesses. These accounts are priced by quote and invoiced monthly. Request a quote and we'll get back to you.
Standard orders come back the next day. Large or bulky orders can take an extra day, and we'll tell you at pickup if that applies.
Weather, holidays, traffic and other events outside our control can push a delivery back. If your order is running late, we'll let you know by text.
No. Each order is washed in its own machines and never mixed with another customer's.
Yes. We follow the care labels on your items where we can, plus any preferences saved to your account. Items that need special handling should go in a separate bag with a note.
We treat stains we find, but some stains can't be removed, especially older ones or stains that have been through a dryer. Point out any stains in your access notes and we'll give them extra attention.
Yes. Anything labeled dry-clean-only is dry cleaned separately and priced per item. Add dry cleaning items when you book your pickup, or put them in a separate bag and we'll handle them.
Please don't send leather, suede or fur, items contaminated with chemicals or other hazardous materials, items with bed bugs or other pests, or anything so worn or fragile that normal washing could damage it. We may return an item unwashed if it isn't safe to clean.
Yes, please. We can't be responsible for cash, jewelry, keys, electronics or anything else left in pockets or bags.
Tell us and we'll rewash it free.
Tell us within 48 hours of delivery and we'll look into it. Keep the item and send photos if you can. The details are in our terms of service.
Call (800) 446-0274, email info@hushlaundry.com or use our contact page.
Schedule your first pickup now. You’ll get it back the next day.